Online exam - FAQ

In your invitation in your personal profile (eshop.scioexams.com/Profile), you will find a blue button that says “Enter the ScioLink Testing Application.” Click on it. In the ScioLink application, you will find the mock exam titled “Mandatory Equipment Check.” If the Equipment check is active, click the “Start” button and follow the instructions. You will also find the official exam in the same place later.

You will go through the same steps as during the official exam: confirming your identity, granting access to your camera and microphone, testing your internet speed, taking a photo of your ID, and checking how the room scan works. You will then complete a practice test, where you will learn how to use the testing interface.

The Mandatory Equipment Check is a practice exam that teaches you how to use the ScioLink application and checks whether your Equipment is functioning properly. It helps you avoid technical problems and stress during the actual exam.

Computers may change between exam dates (e.g., program updates). The Equipment check verifies that everything is working correctly, so if a problem arises, you have time to resolve it before the real exam.

You can perform the device check from anywhere, but make sure to use the same device on which you will take the NSZ, and the same smartphone that you will use as the second camera. During the check, go through all the steps you will perform during the actual exam to ensure everything works correctly.

We do not check the room scans from the entrance test, so it is not necessary for you to be in the same room as during the real exam. It doesn’t matter if you don’t adhere to all the established rules at this time. These apply exclusively to the official test.

If you have a problem, please write to us at scio@scio.cz or call (+420) 234 705 555. We will be happy to assist you. Chetty (our chatbot) can also help you with basic questions.

If you do not complete the Mandatory Equipment Check, you will lose the opportunity to try everything out stress-free, and we cannot guarantee technical support during the test.
If you are unable to take the exam due to technical issues, no compensation or refund will be provided.
However, you can still take the exam even without completing the Mandatory Device Check.

In the ScioLink application, you will see “COMPLETED” next to the “Mandatory Equipment Check” exam.

All exams take place in Central European Time (CET), which is the time zone of the Czech Republic.

You can find the minimum technical requirements on this page.

Always log into the ScioLink testing application through the invitation in your personal profile. However, the exam will only be available to you at the official start time, when the “Start” button activates in the exam list. In the application, you will see your exams, and the “Start” button will activate at the official start time.

After clicking the “Start” button, you will go through initial checks (microphone setup, ID photo, room scan, etc.). The timer for the test will start only after these checks are completed.

No, the exam can only be taken on a desktop computer or laptop. Tablets and mobile phones are not supported for taking the exam.

You need a place where you will be alone and not disturbed by anyone—having other people present is against the rules. The vast majority of students take the exam at home.

To check if your browser is up to date, follow these steps:
Click on the three dots in the upper right corner, select “Help,” and then “About Google Chrome.” The browser will automatically check for and install updates.

The most common causes of technical problems include:

• Unstable or slow internet connection
• Outdated browser or operating system
• Not meeting the minimum technical requirements
• Problems caused by other applications or running processes on your computer.

To optimize your computer before the exam:

• Close all unnecessary applications and browser windows.
• Ensure that your operating system and browser are up to date.
• Make sure your Equipment is plugged in.

After the start of the exam, including during the initial checks, do not leave the camera view. Prepare your desk with a cleared surrounding area and only allowed items (computer or laptop, camera, microphone, phone as a second camera, ID, drink, and any other materials permitted for the specific exam). Make sure you are visible on both camera views and read the exam rules carefully.

The second camera is a recording from the camera of your smartphone, which allows the evaluators to have an overview of your workspace during the exam. Thanks to it, we can see the monitor, keyboard, your hands, and chest, so we can better ensure that the test is conducted according to the rules and fairly.

The initial checks will guide you through the process step by step. At a certain stage, a unique QR code will appear, which you scan with your smartphone. A page will open where you simply allow camera and microphone access – and the phone will be connected. You will see a preview from the camera on your computer screen. Remember that the phone (and computer/laptop) must remain connected to a charger or powerbank throughout the session.

This is very rare, but if the QR code cannot be scanned, a link will also appear that the QR code would have redirected you to. Enter this link in your smartphone’s web browser, and you will connect in the same way.

You can see the camera preview directly on the screen during connection and throughout the exam. Regularly check the camera previews.

• Place the phone horizontally on a stable object – for example, a stand, mug, flowerpot, or another sturdy object.
• Adjust the angle so that the camera displays the monitor, keyboard, both hands, and chest throughout the exam.
• It is best to place the phone in an elevated position – for example, on a shelf next to the desk or on a shoebox.
• Make sure the camera’s view is not obstructed during the exam (for example, by your hand while writing notes).
• If notes are allowed during the test, please place them on the desk so that they are clearly visible in the second camera’s view.

From experience, the ideal placement is at least the length of a stretched arm. This way, almost everything necessary is visible.
We will soon add sample photos of correct and incorrect setup, as well as examples of phone placement.

Yes, the recording in the camera preview may appear choppy because it is transmitted from the smartphone. Do not worry – the recording is fine and will be evaluated correctly.

An elevated position often ensures the best visibility and a stable angle throughout the exam. It minimizes the risk that the camera will be covered by your hand while writing or that an object will block its view.

Ideally, the phone should be set stably at the start of the exam so that you do not need to adjust its position during the test. However, if it is necessary to adjust it during the test, it is possible.

No, it must be a smartphone (i.e., a phone with a camera and internet connection).

You may only use the phone to contact the customer center. After the call, you must reconnect it as the second camera. You may not use it for any other purpose.

During the exam, you can see the preview from both cameras on the screen. If the smartphone camera loses connection, a QR code for reconnection will appear – simply scan it again. If the internet drops, you will see a warning in the preview, and after the connection is restored, the camera will reconnect. If you cannot reconnect the camera, contact customer support immediately.
And don’t forget to complete the Mandatory Device Check before the exam to detect possible issues in advance.

This must be prevented – the phone (and computer/laptop) must remain connected to a charger or power bank throughout. The camera consumes energy faster than normal use, so do not neglect this step.

Immediately contact the customer center by phone or email. The Mandatory Device Check before the exam will help you identify and resolve most issues in advance, so complete it before each exam session you attend.

You can contact our customer center by email or phone. You can use either the phone set up as the second camera or another phone.

• If you use the phone set up as the second camera, after the call you must reconnect it. The QR code will appear in the camera preview, which you scan again to set the phone as the second camera.
• If you use another phone, after the call place it clearly outside the workspace and out of your reach.

In that case, proceed as if it were any other test error that costs you time. Contact the customer center immediately. While you are still in the test, we can add the lost time and help resolve the issue. However, once a section or the entire test is completed, the time cannot be restored.

The rules are strict to ensure that exams are fair for everyone. You can find the full text here.

The most common mistake is not familiarizing yourself with the exam rules. If the rules state that no other items except permitted ones can be on the table, it really means a completely cleared table, including opened shelves under the desk.

You can use a national ID card, driver’s license, or passport. The ID needs to be in latin script.

If there is a problem with your ID after the official exam, we will contact you and resolve the identification with you after the exam.

Yes, you can use external equipment, but only one must be active at a time. The external camera must be a webcamera and allow manipulation to complete all steps of the room scan (e.g., a 360° rotation).

Immediately contact our customer support by phone at (+420) 234 705 555 or by email at scio@scio.cz. If you write to us, please describe the specific problem as accurately as possible. You can attach screenshots and/or information about your computer (operating system version, Google Chrome version, or, depending on the nature of the problem, the type of webcam, etc.). If you do not do this, the entire communication may be prolonged, and we may not be able to assist you in time.

An internet outage does not affect the course of the exam. During a two-hour exam, a short-term connection drop affects a significant percentage of participants. ScioLink continuously saves unsent data to the web browser’s memory during the exam—even during an internet outage. Once the connection is restored, the data is securely sent to the server. However, data will not be saved if you use the browser’s incognito mode.

Refresh the page (e.g., by pressing F5). If the camera does not turn back on, immediately contact Scio customer support. You can reach us by phone at (+420) 234 705 555 or by email at scio@scio.cz.

You risk having your exam results blocked due to rule violations, as evaluators will not see what is happening in the room. We recommend properly preparing your computer/laptop for the exam and keeping your laptop plugged in, so you don’t have to deal with it during the exam.

If you cannot move the webcam, use a mirror to scan the room, the area under the desk, and the surface of the desk. All scans using the mirror must be thorough, clear, and not blurry. The minimum mirror size is 15×20 cm (A5 format). Using a smaller mirror to record the entire room scan is insufficient.

The evaluation always depends on the assessment of a proctor. At the same time, not knowing the rules is no excuse. In your own interest, familiarize yourself with the rules in advance, and if anything is unclear, contact technical support. They are available to assist you both before and during the exam.

We guarantee preliminary results within 2–3 days after the exam, and final results within 2–3 weeks after the exam. You will find the published results in your personal profile. We will notify you of the published results via email or possibly by SMS.

*Preliminary results are available only if you buy the package with preliminary results.

For each faculty listed in this overview, it is specified how the results are sent. For most faculties, it states that "Scio automatically sends the results." This means that once the faculty closes its applications, they provide us with a database of their applicants, and Scio sends back the best results from the subjects and exam dates that the faculty recognizes. In such cases, it is sufficient that you agreed to share your results when you registered for the exam. You can also check this choice retrospectively in your personal profile under the "My Faculties" tab. Some faculties also require proof of results with a printed certificate, which you can order later through your personal profile.

We will always send your best result from the recognized exam dates to the faculties.

If you disagree with the decision to block the result of your exam, you have the option to request a review. You must submit a request to review the decision to block the result within 48 hours of this information being published in your profile.

The request must clearly state why you disagree with the decision; if this is not clear, the evaluating committee may not review it. To submit a request, you must use the form available in your personal profile. Through this form, the request is sent directly to the committee established for the purpose of review.

The committee will then re-evaluate the exam recording and consider all circumstances and reasons you have provided. The committee’s decision is final, and the review process ends – no further submissions on this matter will be considered.

If the committee has already assessed your request and the result remained blocked (the exam was marked as non-validated), this is a final decision. In this case, you will receive a certificate of participation and exam result (sometimes referred to as a certificate) with an explanation of why the result was marked as non-validated. This certificate will be available in your personal profile and can be used for further proceedings with your faculty.

A web application operated by Scio for taking online exams with remote proctoring (e-proctoring). ScioLink runs exclusively in the Google Chrome browser.

Our remote proctoring solution utilizes features that are only available in the Google Chrome browser.

During the entire exam, the webcam image, microphone audio, and screen recording are captured. Additionally, running processes and connected devices are monitored through the Proctoring Desktop application. These recordings are evaluated in real-time by artificial intelligence (AI). If any rule violations are detected (e.g., a prohibited item or another person in the room), a record of the violation is saved in the ScioLink application. All recordings are then reviewed by trained evaluators.

It is a desktop application that needs to be installed on the computer. The application monitors running processes and connected devices. It does not have permission to store any data and does not have access to any information other than the list of running programs and connected devices. The candidate is prompted to download and install the application on their computer after logging in for the exam.

AI algorithms in ScioLink are just a tool. They assist proctors in detecting unusual moments during the exam. The final decision is never made by AI. The exam is always assessed by a trained specialist. Up to three independent evaluators may be involved.